Maintenance waits till morn'

When it's midnight and your toilet clogs, your sink overflows, or your door won't close what can you do? Maintenance is on call via switchboard, but are you really going to get a response at that hour? Chances are no...and even if you do, they probably will not have the resources to fix your problem. Looks like your best bet is to put in a maintenance request and wait till the morning. Should this really be the case?