Food service: Thumbs up or down?

It's all about opinion. Was Chartwells better toward the end of the last school year? Or at least had they come up with a better system to handle the volume of students/faculty/visitors, etc.? It seems like this year, the long lines are back and there is the question of how is the food service working to relieve this problem. A key issue is the number of staff at the Cyber Cafe. Sometimes there isn't enough - when it would help to have more people at the sub station taking sub/pizza orders. On Sunday around dinner time (Sept. 7), the line of people was short at the Cyber, but the wait for making an order and even to pay at the register took longer than expected. Sometimes, it just looks like there are not enough people staffing at the Cyber. What are other's thoughts on it?